Shipping policy

CatKissFish Platform (referred to as “CatKissFish” or “the Platform”) provides logistics drop-shipping services (hereinafter referred to as "drop-shipping services") to users (referred to as “User” or “you”) upon their request. To clarify potential risks and considerations in the drop-shipping process, we outline the following:

Any drop-shipping disruptions caused by the User's actions will be the sole responsibility of the User. Neither the Platform nor the logistics provider will bear any responsibility. Additionally, the User is liable for compensating any losses incurred by the Platform or logistics provider. These situations include, but are not limited to:

Disruptions due to goods containing illegal, counterfeit, explicit, politically sensitive, or IP-infringing content as prohibited by laws. Violations of import/export regulations, customs certifications, or local import/sales requirements, resulting in forced returns, confiscation, destruction, or fines. Issues resulting from inaccurate address details provided by the User, leading to failed deliveries, misdeliveries, lost items, or redeliveries.

Non-compliance or delayed cooperation in providing required documents to customs, resulting in returns, delays, confiscation, or destruction of goods.

Misdeclaration of item value by the User, leading to punitive duties or back tax assessments by customs.

The Platform and logistics provider shall not be liable for any drop-shipping disruptions caused by force majeure or other non-logistics provider factors. These include, but are not limited to:

Delays or losses due to strikes, riots, wars, weather conditions, natural disasters, transportation accidents, political unrest, governmental regulations, cyberattacks, pandemics, or mutual average.

Delays or losses due to customs inspections, policy changes, or political conflicts in export/import countries.

Delays or damages due to issues with third-party e-commerce platforms chosen as recipients.

CatKissFish provides drop-shipping services but is not the direct carrier of goods. All logistics-related responsibilities and liabilities rest directly with the logistics provider. CatKissFish has displayed detailed policies of each logistics provider on the platform, including shipping rates, transport restrictions, and after-sales compensation rules.

Users should carefully review the logistics product descriptions on the platform. Once the User selects a logistics provider, confirms the shipping product, and completes payment, they are considered to have fully understood and agreed to the provider's after-sales policies.

For after-sales requests due to logistics issues, CatKissFish will assess claims based on evidence submitted by the User and the logistics provider's policies. If the issue falls under the logistics provider's liability, they will process the claim within the scope of their policy.

Neither the Platform nor the logistics provider shall be responsible for indirect losses resulting from logistics issues, including intangible losses, anticipated sales profits, or adverse impacts on the store.

Neither the Platform, manufacturer, nor logistics provider can offer free storage beyond their obligations. In the following situations, the User will be deemed to have relinquished ownership of the goods, and the Platform, manufacturer, or logistics provider reserves the right to dispose of the goods without further claims from the User:

Goods chosen for "pickup" remain uncollected for over seven days at the collection point.

For domestic or international return shipments, the Platform will notify the User via internal message and SMS. If no response is received within 14 days of the notification, the goods will be disposed of.

In cases where shipping cannot proceed due to incomplete or unclear address information provided by the User, the Platform will notify the User via internal message. If no instructions are received within seven days, the goods will be disposed of.

CatKissFish uses YanWen logistics as the default service, but Users can switch to Yun, 4PX, or upgrade to YanFast, YunFast, DHL, and more.

Fulfillment times vary by product type:

2D Apparel: Minimum production time is 1 day, average 2 days, with a peak production time of 3 days.

U.S. Warehouse Products: Minimum 1 day, average 2 days, peak 3 days.

Cotton AOP Products: Minimum 6 days, average 7-8 days, peak 10 days.

Non-cotton AOP Products: Minimum 2 days, average 2-3 days, peak 5 days.

Custom Orders: Completion within 7-15 business days depending on design complexity and quantity.

After fulfillment, the order status will change to "In Stock" or "Shipped." Shipping time ranges from 7 to 25 days based on destination and logistics choice. We select reliable logistics options to ensure timely delivery. Processing time may vary on weekends and holidays.

After shipment, you can track your order status and tracking number in "Order Management." Email tracking notifications are not currently supported.

Please contact us as soon as possible. Note that address changes may not be possible or may incur additional fees from the courier.

Shipping costs are based on package weight, volume, and logistics method.

Please refer to our Return Policy for details on returns.

Estimated delivery to the specified address is 7-25 business days. Delivery times may vary due to holidays, customs procedures, and adverse weather conditions. We strive to ensure prompt delivery. For further assistance, please contact our customer support team by email.