Customer satisfaction is our most important thing, and with this belief, we promise to replace or refund in the following cases:
Wrong item shipped/wrong size/wrong address (different from the information provided)/
Damaged merchandise (damage can be clearly seen).
1: Wrong Clothing: Received the wrong brand of clothing.
2: Wrong item: Wrong type of product received.
If CatKissFish sends the wrong package, the customer is allowed to dispose of the package themselves.

Replacement or full refund
Low print quality and wrong print position.
1: Blurry print: Printed pieces are out of focus at the edges and not clear. Blurred design details do not represent the quality of the print file and distort it.
2: Design Layout Problems: Too low/tall/right/left/wrong area/curved/upside down: The layout of the print design does not match the design layout to the extent that the end customer and the initial design can notice that it is distorted.
3: Print peeling: The print comes off in pieces.
4: Scaling Problems: The design prints so large or so small that the end customer can notice and is noticeably different from the artwork.

Replacement or full refund
Large discrepancy between actual product and published sizing: the actual product is larger or smaller than the The actual product is more than 3 centimeters larger or smaller than the published size chart.
Sizing issue: Garment measurements taken according to standard instructions do not match the CatKissFish size chart and are more than 3 centimeters too large or too small.
Replacement or full refund
The actual product is very different from the published colors.
Coloring issues: The color printed is different from the color used in the design and the result is noticeably different from the model. This is mainly due to the provider choosing the wrong color code or due to incorrect technical settings.

Replacement or full refund
The quality does not meet the customer's requirements.
1: Broken/Holey/Mechanical/Torn: Item arrives defective due to the provider's or carrier's actions or negligence. This includes, but is not limited to: broken cups; clothing with holes or tears; items with mechanical problems, such as poorly functioning zippers or non-functioning clocks. (See additional note ③)
2: Embroidery problems. Includes, but is not limited to: incorrect color threads used for the entire design or part of the design; crooked; protruding or loose threads; missing parts of the design; incorrect thread density.
3: Stains: visible ink spots, smudges, or any other unknown stains on clothing or items that are not present on the artwork and distort the design. (See additional note ④)
4: Undercolor issues: white undertones visible on edges or prints.

Replacement or full refund
This product is out of stock
If a customer places an order with CatKissFish and the product is out of stock and we have not notified the customer in advance.
Full refund + compensation of 10% of the product price
Logistics Guarantee Under normal circumstances
1. The package is lost during transportation.
2. Logistics not updated for 30 days.
Replacement or full refund
Any claim for misprinted/damaged/defective goods must be submitted within 7 days of receiving the product. Customer should provide CatKissFish unique QR code or shipping list. For damaged packages, all claims must be submitted within 72 hours of delivery time. Claims that are deemed to be our fault are at our expense.
Realization is also an important concern for us. In order to give our customers a better experience, once they place an order, we guarantee a fulfillment time limit.