Surprise or Frustration
518 Business
The majority of people should have seen the customer evaluation of the website before ordering goods, or sought help after ordering goods. So what will be the surprise moment for you after ordering goods online?
After conducting extensive research, there is no doubt that attentive customer service is a pleasant moment for most customers. As an example, when many customers have questions about orders, after-sales customer service can respond promptly and patiently and solve customers' problems. Certainly, the use of the website seems to surprise everyone. An easy-to-operate website is extremely friendly to computer novices, and no customer will like to operate a complicated website.
When there are moments of surprise, there will naturally be moments of frustration. The quality of the product must be the problem that can make the customer pale. After checking the comments of many websites, there is a problem that will appear in almost every website, that is, the color or size of the product does not meet the requirements of customers. This is extremely disrespectful to customer design.
What other moments of surprise or depression are worth mentioning? Come and share it!
